Dear Mr BALLENEGGER,
I write to you further to the delay to your flight on the January 8, 2010. Please accept my sincere apologies on behalf of Air France for any inconvenience this delay may have caused. Let me assure you that the delay you experienced on this occasion was not in line with the high levels of service we aim to provide.
As gesture of genuine regret for the inconvenience suffered on this occasion, I am pleased to inform you that 2000 Miles will be credited to your Flying Blue account within the next few days.
I very much hope you will give us another opportunity to welcome you on our services and that your future flights with Air France will be to your entire satisfaction.
Customer Relations Department
This is the kind of customer service that makes me chose Air France.